Troy Unrau ([info]troy_at_kde) wrote,
@ 2007-09-20 16:32:00
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Entry tags:kde, marketing, upstream

My Prototype Four-pronged KDE Marketing Vision
So I've been thinking recently about KDE's overall marketing strategy, and I think that I've got a handle on my own vision of KDE Marketing, which is malleable and adjustable to accommodate varying strategies. I won't spam the whole planet with the details, since it might be lengthy, and only a few people will care enough to read the whole thing. This strategy is what I will be focusing on with my work within KDE over the next while, that is, if I don't get too distracted by the allure of coding :)

  1. Traditional Marketing (advertising!)
    1. Adwords program:
      1. KDE is currently enrolling in the Google Adwords program. This should help to attach KDE's brand name to certain keywords, even if the links are not followed. In fact, we'd almost prefer people simply read the ads rather than click on them, since they cost us less that way.
      2. Targets
        1. Developers (ads land at Techbase):
          1. Open source developers (in general) - target them with the benefits of use KDE technologies
          2. Unix developers (similar to above)
          3. Cross platform developers
          4. Project managers who are researching development tools (pimp kdevelop, etc.)
        2. Users (ads land at KDE.org info page perhaps?)
          1. Target users of distros that don't ship KDE exclusively to install/use KDE - do not mention competing products directly (we don't want to piss the gnome/xfce/rox/etc. people off.
          2. Target users needing help with unix (keywords like howto, linux help, etc.) with links to KDE to show that these things can be accomplished with KDE.
          3. Target users of other platforms (even KDE on other platforms) with the KDE Workspace (plasma/kwin/etc.)
        3. 3rd party press/reporters/bloggers:
          1. Bring them to existing dot stories, the kde news sites, planetkde, etc. when looking for hot open source topics. Dot.kde.org should show up for unix news, linux news, etc.
          2. If we target writers, we'll have more stories about KDE, which in turn brings more users/developers.
        4. Other targets?
    2. Commercials - Franz and a few other people have been talking about creating audio and video commercials for KDE. While this is a good idea, I'm wondering where these will get seen other than at KDE/opensource/unix conferences.
    3. Other media? Any good (and inexpensive) ideas here?
  2. Press
    1. First Party Press
      1. The dot: this is a high traffic, and high profile website within the KDE community, however many KDE users still do not know that it exists. Fortunately almost every story we post gets picked up by other news websites, such as lwn.net. The problem with the dot is that it really only posts official KDE news, and therefor gives off the impression of being somewhat of a propaganda website. (this is the reason google news refuses to index it, for example). We need to diversify the content on the dot, allowing for a wider range of topics (including permitting links to good blog entries more frequently). Additionally, we need to improve the response time between a submitted story and when that particular story is actually online.
      2. PlanetKDE: this website is amazing! Clee estimates that we get about 80 thousand unique readers (based on IP) every week and 20 thousand unique IPs per day. We need to encourage KDE users to read this website for a less-official news source that can provide insight to the internal workings of KDE. It needs a more prominent place within the KDE community, but needs to maintain it's currently level of informality.
      3. KDE user blogs: these are blogs that often talk about KDE, but are not linked from planetkde.org. We need a way to aggregate them into one place without displacing the developers from planetkde.org. For example, Jucato's or liquidat's websites often have good KDE content on it, but since it's not on planetkde, I often forget to read them. Perhaps a filter attached to google blogsearch that pulls up good KDE blogs and aggregates them would be useful.
    2. Third party press
      1. It is important to have writers outside of KDE so that we sound more impartial. We need to encourage those that have writing skills to write, and we can even try to hook them up with third party publishers.
      2. It is also important to ensure that we can still direct the tone of KDE press in some fashion, so this means keeping on contact with the third party writers to stress the things that we'd like them to. For example, stress that KDE 4.0 is only the first building block so try not to rip it apart when the reviews come out, but make sure to have the users understand that it isn't the second coming of Christ either.
      3. We should also help press outfits that are new to covering open source topics get acquainted with ourselves. We need to play up our numbers (users, site traffic, etc.) so that they realize that they will get readers by covering KDE. Having a ready audience means money to publishers, and knowing how big our userbase actually is can help them jump on the KDE bandwagon.
      4. We need to make sure that they are not intimidated by KDE, and are willing to ask questions. When someone in the press interviews you, blog about it so that people realize that you are accessible. This will lead to more interviews and therefor more press in the future.
  3. The KDE Community
    1. This is more about retention than anything else. If they hear about all sorts of neat things that are happening on the 'other side', and KDE is quiet, we will lose users that go to try the latest and greatest.
    2. We need to keep blogging, creating the digest, and improve the amount of stories on dot.kde.org in order to keep our users coming back. Users crave regular features such as the digest, which make them feel like they are getting a good scoop.
    3. We need to ensure that the users know the KDE brand. Many users just install a unix distro without even knowing what KDE is. The Plasma welcome dialog can help, as long as it isn't immediately dismissed, like ktips usually is. Getting users familiar with KDE is the first step in turning them into contributors.
    4. Conferences/presentations, etc: users need to know about local conferences that feature KDE and that they can attend these conferences. Last summer in Glasgow, we bumped into KDE users in the pub - they could have been at the Akademy talks if they had known about it earlier. We should be playing up our next Akademy location (Belgium) already, just to ensure that everyone in the local area feels invited. The same goes for our release party in mountainview.
    5. Always do things in public whereever possible. Private mailing lists (and discussions on private lists) should be avoided whereever possible, unless the material is sensitive for some reason. Most of the stuff that happens on the KDE e.V. mailing lists (except membership issues) can happen just as easily on a public list -- if a topic can be public, please make it public so people know what is going on.
    6. The whiners!: you know the ones I'm talking about - the ones that complain every time we change something in KDE, especially if it's artwork. They should not be shut out (in fact, feel happy that they are event paying attention to your work). They can demotivate a lot of people, but sometimes they raise valid points even while making a total ass out of themselves. Posting rebuttles (publicly) will help keep them quiet as well as show that you are confident in your own work. (Keep up the good work, Oxygen team!)
  4. Community Relations
    1. Distros: communications with the distros will only help increase KDE's visibility. We need to approach them (rather than waiting for them to come to us) to ensure that we know their needs, as well as to make sure that their work ends up upstream. If we keep the distros happy, new or rising distros will be more likely to choose KDE as their default so we won't have the same thing happen to us that happened with ubuntu (being a second class citizen).
    2. Upstream: KDE has an upstream too! we depend on a large number of libs, so we need to keep these library developers informed about KDE's needs, any improvements we make to the libs, and so forth. If we keep them happy by sending them improvements and so forth, they will be more accommodating to KDE in the future.



(20 comments) - (Post a new comment)


[info]randomguy3.wordpress.com
2007-09-20 11:10 pm UTC (link)
Commercials - Franz and a few other people have been talking about creating audio and video commercials for KDE. While this is a good idea, I'm wondering where these will get seen other than at KDE/opensource/unix conferences.

Youtube? If they're witty enough, people will watch them.

(Reply to this) (Thread)


(Anonymous)
2007-09-20 11:41 pm UTC (link)
I also think that youtube should be the choice.
Yet these videos shouldn't focus only on things KDE has, but rather on things other DEs don't (!) have.
Phrases like "ever wanted to ... but weren't able to?"
Annoyances could be picked on, while never naming the "rival".

Another thing would be introducing new features: "Ever thought of this ...? ... Now you can."

There should be different videos, focusing on different target groups. Joe Public, developers, elderly people (ok, I'd advise these people to use Gnome) ...

Yes this would take a lot of time and people that know their job, it could completely fail, but also work out nicely.
One of the things to do before starting at all is to make sure who your target audience is.
What kind of people already use KDE, who could profit if they used KDE. These are the people to focus on.

Another thing that is very important imo is not to make that move alone. KDE is worthless if you don't have the OS to run the apps. Without distributor-support a lot of the potential could be lost.

mat69

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(Anonymous)
2007-09-21 04:53 am UTC (link)
I don't think it'd be worth trying to compete with slick adverts like Microsoft or Apple can make. Better make them intentionally goofy and honest, instead of trying to be something that we're not. It's not like these would be targeted at big business anyway. More like the average joe user.

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(Anonymous)
2007-09-21 11:09 am UTC (link)
It's not about competing with other adverts, but competing with other DEs.
Well I never said that they should be acting like something they are not, I rather thought of the opposite. That's why I'd advise old people to use Gnome, or even something simpler.

mat69

(Reply to this) (Parent)

Another possibility:
(Anonymous)
2007-09-21 07:02 am UTC (link)
KDE4: Will it blend?

(Reply to this) (Parent)(Thread)

Re: Another possibility:
[info]troy_at_kde
2007-09-21 01:16 pm UTC (link)
This is screams out for a KWin Composite feature - Composite a blender onto the screen, suck the screen/window into the blender, and turn the blender on...

(Reply to this) (Parent)


(Anonymous)
2007-09-21 01:32 pm UTC (link)
"elderly people (ok, I'd advise these people to use Gnome) ..."

I tried to start my mum out on xfce; that was a mistake.
eventually I gave up and let her have kde (with the redmond theme, of course). I didn't even think it would be usable on her old comp, but it ran fairly well, and the number of complaints went down quite a bit. :)
now I give kde to all windows addicts who need me to fix their computer :)

(Reply to this) (Parent)

Adwords and google
(Anonymous)
2007-09-20 11:16 pm UTC (link)
Seems like the KDE project shouldn't have to pay for Adwords. Has the eV tried contacting Google about this? Mozilla gets millions from Google for having them as the default search engine. Of course KDE doesn't have the same clout, but Google is the default in Konq as well. You'd think that'd be worth a few free adwords at least..

(Reply to this) (Thread)

Re: Adwords and google
[info]troy_at_kde
2007-09-21 01:12 am UTC (link)
We actually are working mostly on small coupons from google, just to get this project started. Google helps out KDE more than you probably realize :)

(Event sponsorship, event hosting this January, google SoC students, coupons for adwords...)

(Reply to this) (Parent)

Which bloggers on Planet KDE?
(Anonymous)
2007-09-20 11:18 pm UTC (link)
Only addressing one specific point of what is otherwise a very sensible write-up of some of our priorities...

I think people like Liquidat should be invited to Planet KDE. If that adds too much noise, it could be split up into different feeds, one for users or the wider community, one for developers and core community people. Where applicable, one could also filter on tags of the posting. The reader can then choose the focus herself.

-- sebas

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Re: Which bloggers on Planet KDE?
[info]troy_at_kde
2007-09-21 01:12 am UTC (link)
That's a good point - I'll ask him if he wants to be syndicated :)

Cheers

(Reply to this) (Parent)(Thread)

Re: Which bloggers on Planet KDE?
(Anonymous)
2007-09-21 08:33 am UTC (link)
I've asked him this a few times, I think he's in the process of applying...

(Reply to this) (Parent)


(Anonymous)
2007-09-21 07:35 am UTC (link)
1.3. It's a shame that the "company mascot" isn't used as a toy, Konq could be really cute for something like that. I've seen some tries, but they don't feel authentic enough. Maybe Konq could be touched up (maybe redrawn) to keep up with the new KDE professional L&F and then, based on the new look, a toy could be made. Devels are plenty busy on enlarging their families (congrats all!), why shouldn't these kids get a hug-buddy? It's not exactly promo, but it's a start: a cute toy is show to your friends, they want them and they have the lung capacity to convince their parents to get it. ;)

2.1.1. The Dot really needs a redesign. I don't mind, but first impressions really count. Something Web 2.0-ish, fancy colours (it should NOT look like all other KDE sites, it should stand out) and your product feels better in the user's eye. Basic marketing (just passed the exam ;) ) Someone could make a SVG mockup, I could XHTML/CSS it, nothing to it.

3.1. I as a KDE user am offended with such a suggestion, this makes us sound shallow "Look, a new shiny thing over there, come on guys, let's all switch!" :)

I agree with all other points you made.

--
Dado

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KDE brand?
(Anonymous)
2007-09-21 08:43 am UTC (link)
I like that you, Troy, made some thought about KDE marketing. This is definitely important. But you are always talking about the KDE brand...
And I have to ask: which brand? There is the KDE name, but what values does it invoke in people reading it, what values does KDE stand for, which slogan comes to mind when reading KDE?
Before we advertise a brand, we have to create a brand. GNOME has done it - they are simply beautiful or so... Each anti-GNOME article features the same argument, which is in case their branded strength: simplicity. Much like apple does their products: simple, but more than beautiful: just cool.
Think of German car producer Audi. In the early 90s they did a strong branding, with: "success through technic" ( translation might be suboptimal ). First we need to create a brand, a strength we focus on, something that works with our vision or better create a new and clear vision.
Then we can think about going to the public...
Martin - Hubipete

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Re: KDE brand?
(Anonymous)
2007-09-21 01:37 pm UTC (link)
maybe we should steal burger king's "have it your way" slogan ;)

...now that I think of it, whenever someone's brought up the subject of linux advertising, all my ideas have tended to focus on Choice, like different distros for different people...

(Reply to this) (Parent)

comic
(Anonymous)
2007-09-21 01:21 pm UTC (link)
A weekly 4-panel comic centred around KDE. I have been thinking of this for a long time. Unfortunately, I have no drawing skills whatsoever.

To be published where? Doesn't really matter. If it is good, word will spread.

Uwe

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Re: comic
[info]troy_at_kde
2007-09-21 03:15 pm UTC (link)
Wade has sort-of tried this with his Gearheads comics, which haven't seen a new entry in a while :P They need to be put in an easier to find place though :)

(Reply to this) (Parent)(Thread)

Re: comic
(Anonymous)
2007-09-22 12:38 am UTC (link)
Ok ok ok already. I was trying to get another ghost writer, but it looks like I'll have to do one myself.

Wade

(Reply to this) (Parent)

Great ideas!
(Anonymous)
2007-09-21 06:01 pm UTC (link)
As usual, great ideas, Troy! (You, once again, managed to send me into a writing flurry: http://jucato.org/blog/why-kde/ )

Yes, I think KDE needs more marketing strategies. But not just plain marketing, but honest marketing. I mean we can always boost up our image as the perfect dekstop environment, but at the end of the day, people will appreciate honesty and integrity more.

I myself am personally more interested in the items on KDE Community and Community Relations, or rather, specifically in communications with the User community and with downstream. Two areas that I find very dynamic, interesting, and yet at the same time very shaky and frustrating. I'm really looking forward to whatever developments are planned in these areas.

- Jucato

P.S. Thanks for the special mention :)

(Reply to this)

Funny quote
(Anonymous)
2008-05-10 04:21 pm UTC (link)

Put not your trust in money, but put your money in trust.


----------------------------------------------------------------------------------------------------
http://ebloggy.com/christopercashvf

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